(778) 717-2448Vancouver, British Columbia

Legal

Privacy Policy

Last Updated: May 19, 2026

Welcome to Vacterra ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, request services, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Project details
  • Service requests
  • Any information submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • Usage and analytics data

Cookies

We may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Measure marketing effectiveness

You may disable cookies through your browser settings.

How We Use Information

We may use collected information to:

  • Respond to inquiries
  • Provide quotes and project estimates
  • Deliver requested services
  • Communicate regarding projects
  • Improve our website and services
  • Comply with legal obligations
  • Protect our business from fraud or misuse

Information Sharing

We do not sell your personal information.

We may share information with:

  • Service providers assisting with website hosting, analytics, communications, or business operations
  • Professional advisors
  • Regulatory authorities when legally required
  • Successors in the event of a merger, acquisition, or business transfer

Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Meet legal, regulatory, tax, or contractual requirements

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Withdraw consent where applicable
  • Request information regarding data processing

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Vacterra
Email: info@vacterra.ca
Website: vacterra.ca